Privacy Policy
Your data is safe with us.
We treat your personal data responsibly, taking into account all relevant provisions of the applicable data protection law.
The range in the e-shop is limited to the territory of Switzerland and Liechtenstein.
Use of Personal Data
We only collect, use and transfer your personal data to third parties if this is permitted by law or if your consent to the collection of data is given.
Personal data means any information that can be used to identify your person and which can be traced back to you – such as your name, e-mail address and telephone number.
We process and store personal data only for the period necessary to achieve the purpose of storage, or as far as this is stipulated by the European legislator or other legislators by law or regulation to which the controller (responsible for the data protection) is subject to.
If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, personal data is routinely blocked or deleted in accordance with legal requirements.
We may share your information with other companies in our group to provide certain services. Group companies may be located in countries that do not ensure an equivalent level of data protection. We guarantee appropriate data protection through contractual agreements with the Group companies. You expressly consent to such data transfers.
If, in the course of our processing, we disclose data to other persons and companies (processors or third parties), transfer it to them or otherwise grant them access to the data, this is only done on the basis of a legal authorisation (e.b. if the data must be transferred to third parties for the fulfilment of the contract), if you have given your consent, if a legal obligation provides for this or on the basis of our legitimate intereests (e.g. when using agents, web hosts, etc.). If we commission third parties to process data on the basis of a so-called “contract processing agreement”, this is done on the basis of Art. 28 GDPR.
Collection of General Data and Information
Our websites collect a series of general data and information when the website is called up. This general data and information is stored within the server log files. The following information may be collected: (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites which are reached via an accessing system on our website, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.
When using these general data and information, we do not draw any conclusions about the data subject. Rather this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the necessary information for criminal prosecution in case of a cyber-attack. We therefore analyze the collected data for the purpose of statistics and with the aim of increasing the data protection and data security in our company in order to ensure the best possible level of data protection and data security for the personal data we process.
Collection and Use of Personal Data
We collect and process your personal data only to the extent required for initiating, executing, or terminating a given transaction or your request. We also use your data to maintain our business relationships and to be able to offer our customers the best possible service and convenient access to our products and services.
Website visits and thus the effectiveness of marketing efforts is analyzed with a web analytics tool.
When you are browsing but not logged in, we do not collect personal data. In this case, we collect only information that cannot be associated with an individual (e.g., time, duration of visit, operating system, browser, page views).
Your first name, last name, and email address are stored when you create a login for the online store or subscribe to a newsletter.
We need a valid email address to create your account.
You have the opportunity to use the eLogisticNXT application of SFS Group AG, an all-in-one platform for transparent control and optimization of your material supply. In this process, your name, position, and business contact information will be processed by us.
If you use the mobile app of eLogisticsNXT, only your login data, as well as your first and last name, will be processed for authentication purposes.
This information is not transmitted to third parties without your consent. Partner companies we work with for order processing, website maintenance, or evaluation of service quality are exceptions. Employees of these companies comply with the same confidentiality standards as SFS Group employees. Partner companies may be based outside the EU in countries without adequate data privacy practices. In such cases, data privacy is ensured via contractual agreements with the company.
Transmission of Personal Data
When external service providers are used for the operation of this website or for the provision of our services, or when another company in the SFS Group is responsible for processing, these companies only have access to your data to the extent necessary to fulfill their respective tasks and functions. We provide our external service providers with personal data under strict conditions, as far as required for their respective processing purposes, so that they can perform certain tasks on our behalf and in accordance with our instructions. Therefore, we oblige our external service providers to protect your data in accordance with data protection laws and to implement appropriate security measures according to our specifications.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”).
Google Analytics uses “cookies”, text files that are stored on your computer and which help the website to analyze how you use the website. The information generated by the cookie about your use of the website will usually be transmitted to and stored by Google on a server in the United States. Due to the activation of IP anonymization on this website, however, your IP address will be truncated by Google within a EU member state or other EEA (European Economic Area) states before being transmitted to the US. Only in exceptional cases will your full IP address be transmitted to a Google server in the US and truncated there. On behalf of the operator of this website Google will use the information for the purpose of evaluating your use of this website, compiling reports on website activities and providing other services relating to website activity and internet use to the website operator.
The IP address transmitted by Google Analytics from your browser will not be connected with any other data held by Google. You may refuse the use of cookies by selecting the appropriate setting of your browser software. However, it must be noted, that this may lead to the full functionality of this website not being available.
You can also prevent the collection of data generated by the cookie and data related to your use of the website (including your IP address) as well as the use of such data by Google. Google offers corresponding browser plugins.
Contact address: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, F +353 (1) 436 1001.
You can learn more about data processing by accessing the Third Party Terms of Use and Privacy Policy:
https://marketingplatform.google.com/about/analytics/terms/us/
http://www.google.com/intl/us/analytics/learn/privacy.html and
Google Marketing Platform
(https://marketingplatform.google.com/about/)
Our website also uses Google Marketing Platform services. These services use cookies to display ads relevant to the user, improve campaign performance results, or avoid the user being shown the same ad twice.
Google uses a cookie ID to capture which ads have been displayed in which browsers to prevent them from appearing multiple times. Google also uses cookie IDs to capture conversions, which indicate when a user sees an ad and then later visits the advertiser’s site and makes a purchase. These cookies contain no personal information, per Google’s specifications.
Your browser automatically establishes a direct connection to Google’s server. We have no influence on the scope or further processing of data that arises from the use of this service through Google. According to Google’s specifications, through the integration of these services, Google sees that you loaded a given part of our website or clicked on one of our ads. If you are registered with a Google service, Google can associate your visit with your account. Even if you are not registered with Google or are not logged in, the provider can still capture and store your IP address.
Cookies also help us understand if you take certain actions on our website after having called up or clicked on one of our ads on Google or another platform (Floodlight conversion tracking). Google uses this cookie to understand what content you interacted with on our website to be able to show you targeted ads later.
There are several ways you can decline participation in this tracking:
a) Make the corresponding settings in your browser. Specifically, disable third-party cookies to block third-party ads.
b) Disable conversion tracking cookies by setting your browser to block cookies from the domain www.google.com/settings/ads. This setting is reset when you clear your cookies.
c) Disable interest-based ads from providers who participate in the About Ads self-regulatory program via https://optout.aboutads.info. This setting is reset when you clear your cookies.
d) Permanently disable certain settings on your browser via www.google.com/settings/ads/plugin.
e) Make the corresponding cookie setting. We would like to point out that these settings will limit functionality when you use our website.
You can find more information about the Google Marketing Platform at marketingplatform.google.com/about/. You can also learn more via the Network Advertising Initiative (NAI) at www.networkadvertising.org/.
Use of Facebook Remarketing
Our website uses Facebook Pixel, a feature of the social media network Facebook, which is operated by Facebook Inc. at 1 Hacker Way, Menlo Park, CA 94025, USA, or by Facebook Ireland Ltd. at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland for those in the EU.
Facebook uses Facebook Pixel to identify visitors to our site as part of the target group for Facebook ads. Accordingly, we use Facebook Pixel to show our Facebook ads only to Facebook users who have shown interest in our website. In other words, we use Facebook Pixel to ensure that our Facebook ads correspond to the user’s potential interests and are not a nuisance. We also use Facebook Pixel to determine the effectiveness of Facebook ads for statistics and market research by seeing when users are redirected to our website after clicking on a Facebook ad.
Facebook processes data in accordance with the Facebook Privacy Policy. See Facebook’s Privacy Policy for more information about the functionality of remarketing pixels and for general information about seeing Facebook ads: www.facebook.com/policy.php.
You can reject data collection by Facebook Pixel and the use of your data to display Facebook ads. To do so, visit Facebook’s website and read the information on behavioral advertising settings: www.facebook.com/settings?tab=ads. You can also opt out via the US-based site www.aboutads.info/choices/ or learn more at the EU-based site www.youronlinechoices.com/. These settings are independent of the platform – in other words, they apply to all devices, such as desktops and mobile devices.
LinkedIn Pixel
We use LinkedIn pixels to show you LinkedIn ads tailored to your interests based on your actions on our website via retargeting. Here is the link to LinkedIn’s Privacy Policy: LinkedIn Privacy Policy.
Cookiebot
Data Security/Secure Data Transmission
Through technical and organizational measures, we secure our IT systems against unintentional admittance, access, transfer, entry, loss and distribution as well as destruction and alteration by unauthorized persons.
The data transmission of personal data on our websites is protected according to up-to-date technical standards.
Userlike Live Chat
Our website uses the live chat program provided by Userlike UG (limited liability) at Probsteigasse 44-46, 50670, Cologne, Germany. You can use the live chat as a contact form to chat with our employees in essentially real time. Personal data is collected when you start the chat.
- Date and time of the chat
- Browser type and version
- IP address
- Operating system
- URL of the website previously visited
- Amount of data transmitted
- First name, last name, email address (if you provided these)
Other personal data that you provide may become part of the chat over the course of your conversation with our employees. The type of data depends heavily on your inquiry or the issue you describe.
All our employees have been trained on data privacy and continually receive such training, and they are taught to handle customer data securely and with confidentiality. All our employees must practice confidentiality.
By accessing sfs.ch, the chat widget is loaded in the form of a JavaScript file from AWS CloudFront. From a technical perspective, your computer runs the source code to make the chat widget appear.
Userlike stores the proceedings of the live chat for a maximum of 18 months. This keeps you from having to detail the history of your inquiry and helps us continuously improve the quality of our live chat feature. Saving the chat data also falls under our information security policy. This data processing is permitted because it corresponds to our legitimate interests. You can find more information in the Privacy Policy of Userlike UG (limited liability). If you wish to reject this practice, you can let us know via the contact information below. We will then immediately delete your saved live chats.
Newsletter subscription
The users of our website can sign up for a newsletter. Signing up for a newsletter requires registration of a valid email address. There will be no disclosure of personal data that is collected within the newsletter service to third parties. You can unsubscribe from the newsletter at any time via the link at the end of each newsletter.
AskNicely
We collect customer and user feedback with AskNicely.
On the basis of our legitimate interests (i.e., the interests of analytics, optimization, and economic operation of our website on the basis of GDPR Art. 6(1)(f)), we use AskNicely, a product of AskNicely Limited at 2175 North West Raleigh Street, Suite 110, Portland, OR 97210 USA for the electronic collection of customer and user feedback.
New Zealand was confirmed by the European Commission to have an adequate level of protection of personal data via an adequacy decision and is thus a third country on the basis of GDPR Art. 45.
When using the feedback functions, a connection to the IT systems of AskNicely is established, and data entered is stored there. AskNicely is used to automatically send survey emails to collect customer reviews and other customer feedback. When customers respond to such an inquiry, information such as an email address is used to contact the customer, for example to respond to a review or feedback. Responses and data provided are not published. If a user doesn’t wish to provide customer feedback, they can unsubscribe by clicking the Unsubscribe button at the bottom of the email they received. You can find more information at https://www.asknicely.com/privacy.
Cadenas
A user’s first name, last name, and email address are automatically transmitted to Cadenas for user identification when using Cadenas data services. You must agree to this one-time transmission of data to Cadenas (based in Germany) the first time you use these services. When using Cadenas data services, profile information for using these services may be saved. This data is only processed by Cadenas and is subject to Cadenas’ Data Privacy Policy. (Link)
Account
You can create your own password-protected account with us. For security reasons, we recommend that you choose your own password.
You can see the personal data we have saved via your account (My Account). This includes your name, addresses, contact information, and order history.
We process the personal data you supply upon registering and when using our site only for internal use and for operational purposes. We reserve the right to involve one or more processors who also process personal data only for our purposes.
You have the right to have your account deleted, including the personal data in it associated with you.
Treat your credentials as confidential, set passwords that are as secure as possible, and never let this information become accessible to unauthorized third parties. We cannot assume liability for improper handling of passwords unless we are responsible for the misuse.
Your Rights
Upon request, you will receive free information as to whether personal data has been processed about you and, if so, what personal data has been stored about you.
If your request is not in conflict with a legal duty to retain data (e.g. data retention), you have the right to have corrected incorrect data and to have deleted your personal data (for the future).
You can object to the processing of your data at any time. We will no longer process your personal data in the event of an objection, unless we can demonstrate that compelling legitimate interests override your interests, rights and freedoms or if the processing of the data is intended for the establishment, exercise or defense of legal claims.
You have the right to withdraw your consent to data processings – for the future – at any time without giving a reason.
Contacts
Regarding your personal data on this website, the responsible body is:
SFS Group Schweiz AG
Rosenbergsaustrasse 8
CH-9435 Heerbrugg
SFS Data Protection Officer:
E-Mail: dataprotection@sfs.com
Representative in the European Union according to article 27 GDPR:
SFS Group Germany GmbH
In den Schwarzwiesen 2
DE-61440 Oberursel
Disclaimer
As a provider we are responsible for the content published by us according to the general legal provisions. The contents of our websites are created and updated to the best of our knowledge and belief. We do no guarantee that the information provided is complete, correct and in any case up-to-date. This also applies to all links to which this website refers directly or indirectly. We are not responsible for the content of an external site that is reached with such a link.
We reserve the right to make changes or additions to the information provided without prior notice.